Our Guarantee & Warranty - Tilehurst Roofing Austin

The Tilehurst Roofing Austin Guarantee

Every roof we touch in Austin gets the same deal, no fine print and no handshake-only promises. You receive a written price before any work starts. You receive a written guarantee on every repair, handed to you before the crew leaves your driveway, not mailed three weeks later. If that repair fails inside the guarantee period, we come back and fix it at no charge. That’s the whole arrangement. Greg Holloway runs this shop on a simple belief: a roofing company should be accountable for its work for a full year after the job, not just until the check clears. We call it the 365-Day Done Right Promise.

Call (254) 540-7345

What’s Covered

• Workmanship on every repair and replacement. If something we installed fails because of how we installed it, we return and correct it at no cost inside the guarantee period.
• Written guarantee before we leave. The paperwork is in your hand before the crew packs up, signed and dated, so there’s no question about what was promised.
• Cleanup, every time. We leave your property cleaner than we found it. Old shingles, loose nails, wrapper scraps, all of it goes with us.
• On-time arrival in the window we gave you. When you book a visit, we tell you when we’ll be there and we show up during that window. If something goes sideways, a live person calls you, not a robot text.
• Honest pricing with no change-order surprises. The written price we hand you before work starts is the price you pay, unless you ask us to do additional work and approve a new written number first.
• Material options from seven major manufacturers. GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. You choose what fits your Austin home and budget, not whatever happens to be in the truck.
• The Kingswell Way, by name. Say the price before the work. Show up in the window we gave. Leave the place cleaner than we found it. Put the guarantee in writing. Come back if it fails. That’s it.

Our Satisfaction Promise

Here’s the part we actually want you to read. If you’re not satisfied with a repair or replacement we’ve completed in Austin, you call us and tell us what’s wrong. A live person answers, 24 hours a day, seven days a week. No voicemail, no callback queue, no waiting until Monday morning. We schedule a return visit and we make it right. The 365-Day Done Right Promise means you have a full year of documented accountability on every job. If it’s not done right, we make it right. Not because a contract forces us to, but because Greg Holloway’s name is on the business and he’s not interested in being the roofer Austin homeowners warn their neighbors about. The guarantee isn’t a premium add-on and it isn’t something you have to ask for twice. It’s the floor, not the ceiling.

Licensed & Insured Backing

Paper promises only carry weight if the company behind them is real. Tilehurst Roofing Austin is a licensed and insured roofing contractor operating under the Kingswell Guarantee. That matters because insurance protects your property during the job, and licensing means we answer to the state, not just to ourselves. Anyone can print a guarantee. Standing behind it is different. We’ve been accountable to homeowners since 2000 as part of the Kingswell family of roofing companies, and we carry that standard into every Austin roof we walk. You get background-checked, uniformed technicians on every job, so you know exactly who is on your roof and why they’re there.

How the Guarantee Works When Something Goes Wrong

Let’s say we repaired a roof in Hyde Park and six months later a leak shows up at the same flashing point. That’s covered. You call (254) 540-7345, a live person answers, and we schedule a return visit at no charge. The guarantee covers failures of workmanship and materials we installed. It does not cover new damage from a different event, like a hailstorm in Round Rock or a tree limb that wasn’t there before. What matters is this: you won’t have to argue with us. The written guarantee you received on day one spells out the coverage, and we honor it. Greg Holloway has been doing this since the Kingswell family companies got rolling in 2000, and he figures the best marketing is a homeowner who can say, “They said they’d come back, and they did.”

What the 365-Day Done Right Promise Covers in Plain Terms

The 365-Day Done Right Promise covers workmanship on repairs and replacements for a full year after the job is complete. That means if a shingle we nailed down comes loose because we didn’t nail it properly, we fix it. If a pipe boot we installed cracks because it was seated wrong, we replace it. If a section of flashing we installed develops a leak at the seam, we return and correct it. Inside the guarantee period, the crew comes back free of charge. The written guarantee you receive before the crew leaves states exactly what’s covered and for how long. There’s no ambiguity, no “that clause doesn’t apply to this kind of repair,” and no waiting for a claims department in another state to decide your fate. You call Austin, you get Austin.

Materials and the Guarantee

Our workmanship guarantee is ours alone, and it backs every material option we install. We carry seven leading manufacturers so the product fits your home, not just what’s in stock: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Each manufacturer has its own material warranty, and we’ll walk you through what it covers and how long it runs before you sign anything. What we won’t do is lean on a manufacturer’s warranty as a substitute for our own workmanship guarantee. Those are two different protections. Ours covers how we installed it. The manufacturer’s covers the product itself. You deserve both, explained in plain English, in writing, before any work starts.

Why We Put the Guarantee in Writing Before We Leave

Most roofers, if they offer any guarantee at all, mail you a certificate after the job. Sometimes it shows up. Sometimes it doesn’t. Sometimes the terms change between the handshake and the envelope. We don’t work that way. Our written guarantee is delivered before the crew pulls out of your driveway. You can read it while the truck is still parked in front of your Austin home. If something looks wrong, you can ask about it on the spot. That’s the Kingswell Way, and it’s how we’ve operated since 2000. Greg Holloway doesn’t want you to take his word for anything. He wants you to have his signature.

Questions Austin Homeowners Ask About Our Guarantee

Does the guarantee cost extra?

No. The written guarantee on every repair is included in the price, every single time. It’s not an upsell and it’s never negotiated away to lower a bid. If another roofer offers you a “guarantee package” as an add-on, that’s a red flag, not a feature. The guarantee is the floor.

What if the repair fails after the guarantee period ends?

Call us anyway. We’ll come out and take a look. If it’s something related to the original repair and it’s a close call on timing, we’ll work with you. Greg Holloway values his reputation in Austin more than he values being technically correct about a date on a piece of paper. The worst we’ll say is that this is a new issue and give you a written price to fix it before any work starts.

Do you pull permits and pass inspections on replacements?

Yes. For full roof replacements in Austin, we pull the required permits and the work passes inspection before we consider the job complete. If the city requires something specific for your neighborhood, we handle it. We don’t cut corners on that. A roof that fails an inspection isn’t a finished roof.

How quickly will you return if something goes wrong?

You call (254) 540-7345, a live person answers, and we schedule the return visit. We don’t route you to a voicemail or an answering service. The person who picks up is part of the team that can actually schedule the truck. If you have a leak, we treat it as the urgent problem it is. Roof leaks don’t get better with time in Austin’s summer storms.

What does the written guarantee actually say?

It states what was done, what’s covered, how long the coverage runs, and the fact that a return visit to correct a covered issue is free. It’s signed, dated, and handed to you before the crew leaves. If you lose it, call us and we’ll pull the job record and provide a copy. We keep documentation on every job for exactly this reason.

Get Your Free Estimate

Every job starts with a written price in your hands before any work begins. No pressure, no vague verbal numbers, no surprises after the tear-off. Call (254) 540-7345 and a live person will answer, listen to what’s going on with your roof, and schedule a visit that fits your day. You’ll get an honest assessment, a written line-item price, and a straight answer about whether you even need the work or not. Greg Holloway and the team at Tilehurst Roofing Austin are ready when you are.

Written by Greg Holloway, Owner at Tilehurst Roofing Austin, serving Austin since 2000.