What Austin Homeowners Say About Tilehurst Roofing Austin
Reviews matter because a roof is one of those things you don’t think about until water is coming through the ceiling at 2 a.m. What Austin homeowners tell us after the job is done tells you more than any brochure could. We earn every review the same way: a written price before the first shingle comes off, a written guarantee before the crew leaves, and a live person on the phone whenever you call. That’s the Kingswell Way, and it’s why these comments from your neighbors in Austin mean something.
Recent Reviews
“We had water staining on the ceiling in our guest bedroom after that big storm in March. Tilehurst came out, found the flashing around the chimney had pulled away, and explained exactly what flashing does before they touched anything. The written price matched the final bill to the penny. They replaced the flashing, resealed the chimney, and we haven’t seen a drop since.”
Kurt M. – Circle C Ranch, Austin
“Three other companies told me I needed a full roof replacement. Tilehurst sent a technician who spent 45 minutes on the roof, took photos of everything, and showed me the actual damage on his tablet. Turned out the issue was a failed section of ridge cap and some worn pipe boots, not the whole roof. They repaired it for a fraction of what the other quotes said. That honesty is why I’ll call them again.”
Maria F. – Allandale, Austin
“The hail damage from last spring wrecked our asphalt shingles. Tilehurst walked us through all seven manufacturers they work with, GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We picked Owens Corning Duration in a color that actually matches our stone, and the crew did the full tear-off and replacement in three days. The job site was spotless when they left. You’d never know they’d been here except for the new roof.”
Luis M. – Mueller, Austin
“I called on a Sunday evening expecting to leave a voicemail. A real person answered on the second ring, took my information, and scheduled a technician for the next morning. Our roof had a section of missing shingles after high winds, and rain was in the forecast. They tarped it that day, then came back and did the permanent repair with new underlayment and shingles. The guarantee was in my hand before the crew pulled out of the driveway.”
Veronica C. – Hyde Park, Austin
“The written guarantee is what sold me. Not a verbal promise, not a ‘we’ll take care of you,’ but an actual document printed and signed before the crew left. They repaired the drip edge along our back roofline and replaced damaged decking they found underneath. Greg explained why the decking mattered, showed me the rot, and the price didn’t change from the estimate even with the extra work. That’s rare.”
Kurt M. – Barton Hills, Austin
“We had a leak around a skylight that two other companies had ‘fixed’ before. Tilehurst found the real problem: the underlayment under the shingles around the skylight was compromised, and the flashing was installed incorrectly by whoever did the original roof. They redid the whole assembly, sealed everything properly, and gave us the 365-Day Done Right Promise in writing. It’s been six months of heavy Austin rain since, and the ceiling is bone dry.”
Maria F. – Crestview, Austin
Why Customers Trust Us
These reviews share a few common threads. A written price before any work starts, so there’s never a surprise at the end. A written guarantee on every repair, handed over before the crew leaves, not mailed weeks later. The 365-Day Done Right Promise means if something isn’t right within a full year, we come back and make it right at no charge. Background-checked, uniformed technicians, so you know exactly who’s on your roof. And a live person answering every call, 24 hours a day, 7 days a week, evenings and weekends included. No voicemail, no callback queue, no waiting until Monday. If you’re in Austin and want to know what your roof actually needs, call (254) 540-7345 for a free estimate. Greg Holloway and the Tilehurst Roofing Austin team will give you a straight answer.
Written by Greg Holloway, Owner at Tilehurst Roofing Austin, serving Austin homeowners with the Kingswell Guarantee.